Senior Client Success & CX Enablement Leader · Founder, Buddy Box Experiences Open to Work

LEADER.
BUILDER.
ENTREPRENEUR.

You need someone who has run it at scale, fixed what's broken, and built something from zero. That's a rare combination — and I'm one of the few who can prove it.

What I Do See My Work Let's Connect →

📍 New York, NY · Available Now

Years leading at Fortune 500 scale. The hard problems you'll face, I've already solved.

$65M+

Documented revenue & savings. Earned across Fortune 500 accounts that expected results.

10K+

Enterprise & Public Service accounts governed. I know what client trust requires.

Certifications: PMP · ITIL Expert · LSSBB · Data Scientist · IOS Swift App developer

Client Success· PMP Certified· ITIL Expert· Lean Six Sigma Black Belt· Data Scientist· Fortune 500 Accounts· Service Delivery· Revenue Operations· Salesforce CRM· Executive Stakeholder Management· P&L Accountability· People-Minded Leadership· Buddy Box Founder· Dog Trainer· 25+ Years Enterprise Leadership· Client Success· PMP Certified· ITIL Expert· Lean Six Sigma Black Belt· Data Scientist· Fortune 500 Accounts· Service Delivery· Revenue Operations· Salesforce CRM· Executive Stakeholder Management· P&L Accountability· People-Minded Leadership· Buddy Box Founder· Dog Trainer· ICE Certified Culinary Chef· 25+ Years Enterprise Leadership·

What I Do / Four Disciplines

FOUR THINGS I DO THAT
MOST PEOPLE CAN'T.

Deep expertise across four disciplines — and the judgment to know where each one moves the needle for your organization.

LEADER

I build teams that don't need to be managed and systems that outlast my tenure. 25 years leading global organizations at Fortune 500 scale — the context changes, the instincts don't.

25 Years

BUILDER

Few senior operators have built from zero. I have — Buddy Box went from concept to market in under a year.
That founder-level resourcefulness moves teams faster and turns ideas into outcomes.

0→1 Proven

PROBLEM SOLVER

$12.6M in documented savings - by eliminating waste and redesigning how work flows. Lean Six Sigma Black Belt. I measure it, map it, and fix it so the savings are real and lasting.

LSSBB

CONNECTOR

10,000+ enterprise accounts governed. C-suite trusted advisor. Client trust isn't a byproduct — it's what I
design for. Trust is what keeps clients coming back.

C-Suite

Proof of Work / Documented Results

THE NUMBERS THAT
TELL THE STORY.

Every number is documented. Each reflects a real decision, a solved problem, and measurable impact delivered at scale, under pressure.

VERIZON

2017 – 2023 · Director, Client Success & Service Operations

Senior relationship owner for Fortune 500 clients across unified communications, cloud networking, managed security, and IoT. Developed 10 high-impact people leaders while owning the team's CSAT programs, onboarding, full revenue accountability, and billing across a $2B+ book of business.

$18.8M

New Revenue Growth105% of target — by anticipating client needs early, turning insight into revenue, not by pushing product.

+15%

CSAT Lift, Every YearAcross 10,000+ accounts — improving satisfaction consistently, keeping clients engaged and reducing churn risk.

10%→4%

Repeat Failures ReducedWhen reliability improves, trust compounds across an entire portfolio — protecting retention at scale.

$2B+

Book of Business GovernedReceivables and claims held below target — protecting earned revenue and accelerating cash flow across a multi-billion-dollar portfolio.

At a Glance

Revenue Attainment105%

CSAT Improvement+15% YoY

People Leaders Developed10

Book of Business$2B+

Accounts Governed10,000+

VERIZON

Dec 2023 – Dec 2024 · Director, Business Relationship Management

One of roughly 100 retained when 8,000+ professional services employees transitioned to HCL Tech — selected because the work ahead required a proven builder. Built Verizon's first capacity and demand planning framework across a two-company delivery structure, delivered a Power BI governance platform adopted as the enterprise standard for service management, and eliminated a broken travel process that was putting client meetings at risk.

38K+

BI Dashboard UsesCreated a first-of-its-kind service review model adopted as the standard across Verizon and HCL Tech — cutting prep from 8 hours to 15 minutes and speeding client decisions.

$3M+

Savings SurfacedAutomation at that scale replaced labor-intensive manual processing — surfacing $3M+ in savings as adoption grew.

94%

Reporting Effort EliminatedIntroduced enterprise-wide Smartsheet platform governing a $2.3M travel budget — reduced approvals from weeks to minutes and cut executive reporting effort by 94%.

90→30

Workforce Planning & Delivery ImprovedBuilt Verizon’s first global resource model — improving forecast accuracy 50% and cutting allocation delays from 90 to 30 days to protect client delivery.

At a Glance

BI Dashboard Uses38K+

Savings Surfaced$3M+

Reporting Effort Cut−94%

Allocation Days90→30

Travel Budget Governed$2.3M

VERIZON

2013 – 2015 · Transformation Program Manager

Lean Six Sigma Black Belt leading a multi-year global transformation — expanding client service delivery across international markets. Personally hired, staffed, and developed 150+ staff across matrixed teams and managers. Built and scaled a 24/7 global service operation while maintaining service level commitments and client satisfaction throughout.

$12.6M

Annual Savings — That HeldWaste eliminated without touching service quality or disrupting client commitments. The redesigned workflows outlasted the program.

150+

Staff Hired, Trained & DevelopedBuilt the capability needed to scale a global operation — then cut onboarding time 25% so the next wave ramped faster.

+25%

Client Satisfaction — In ParallelOperational discipline and client experience moved together. Efficiency gains didn't come at the customer's expense.

+10%

Workflow EfficiencyLean Six Sigma-driven redesign that standardized delivery and enabled consistent, scalable execution across every client market.

At a Glance

Annual Cost Savings$12.6M

Staff Hired, Trained & Led150+

Onboarding Time Cut−25%

Workflow Efficiency+10%

Client Satisfaction+25%

VERIZON

2015 – 2017 · Client Program Office Director

Program lead for a $23M technology modernization supporting one of the largest nonprofit home health organizations in the U.S. — 16,500+ employees across all of NYC. Rationalized 50K+ legacy lines off POTS and PRI onto modern SIP, UCaaS, and optical. Directed 40 managers, full lifecycle ownership, zero disruptions to patient care.

$23M

On Time. On Budget. Full Scope.In healthcare, there is no margin for error. Every workstream landed exactly where it needed to.

Managers DirectedCross-functional, matrixed leadership across every workstream — keeping scope, schedule, and accountability locked in throughout.

100%

Client AdoptionA $23M investment only pays off if people use it. Built the adoption, training, and support model — driving 100% adoption while giving teams better tools to work more effectively.

Zero

Patient Care DisruptionsThe right governance structure protects the people who depend on the system working.

At a Glance

Program Value$23M

Managers Directed40

Client Adoption100%

On-Time Delivery✓

Care DisruptionsZero

BUDDY BOX

2025 – Present · Founder & CEO

Built from zero — product concept, sourcing partners, commercial kitchen, ingredient registration, brand, and go-to-market strategy. Launching a 150-unit pilot at confirmed farmers markets in Jersey City, NJ and Astoria, NYC. Designed to validate purchase intent, product viability, and operational scalability before expanding to retail and online channels. Scale only follows what the data earns.

150

Unit Pilot — Disciplined by DesignSell-through velocity, experience completion, repeat purchase intent, and margin performance. Real signals before any scale decision.

$24.99

Consumer-Tested Price PointPriced to validate willingness to pay at the farmers market level — where real buyers make real decisions without marketing pressure.

Phase 1

Farmers Markets → Retail → OnlineJersey City and Astoria confirmed. 1–2 retail store placements next. Online DTC channel follows proven demand — not assumed demand.

Give-Back Built Into Every BoxFixed shelter dog contribution per unit — designed into the product from day one, not added as a marketing layer.

At a Glance

Pilot Units150

Retail Price$24.99

Markets Confirmed2

Next: Retail Stores1–2

Give-Back$1 / Box

Buddy Box Experiences / Active Business

THE BUSINESS THAT PROVES
I DON'T JUST TALK ABOUT BUILDING.

I identified a gap in the pet industry, designed a product from scratch, built a brand, secured sourcing partners, locked commercial kitchen space, and am taking it to market — without a team, within budget, and without waiting for permission. Buddy Box is a guided bonding experience for dogs and their humans, with DIY treat-making as the medium — consumer-centered, intentional, and built on the same operational discipline I’ve applied across 25 years of enterprise leadership.

BUDDY BOX PRODUCT DESIGN

Six mission cards guide a hands-on treat-making and training session. — structured for completion, not complication. Made together. Earned together. More than a treat — a shared result.

GO-TO-MARKET

NYC and NJ farmers markets. Real buyers, real feedback — zero paid acquisition.

OPERATIONS

Sourced ingredients, designed packaging, assembled kits. Built to hand off — not hold together.

MISSION BUILT IN

$1 from every box supports foster dog care. The bond shouldn’t stop at your door. Built in — not bolted on.

Visit Buddy Box →

$24.99

Retail price — validated against real buyers at farmers markets, not modeled in a spreadsheet

150

Unit pilot measuring sell-through, experience completion, and repeat purchase intent

Confirmed farmers market locations: Jersey City, NJ · Astoria, NYC

Credentials behind the product: ICE Culinary Arts · Certified Dog Trainer

The Story / Intentional Evolution

NOT A CAREER TRANSITION.
AN INTENTIONAL EVOLUTION.

1999

Field & Technical Operations · Verizon

Managed 15 field and technical technicians delivering enterprise services to Enterprise and Public Sector clients. Improved dispatch efficiency 40% and service performance 20%. Earned the President's Award (2002) for leading service restoration after 9/11.

2005

Senior Enterprise Account & Service Manager

ITIL Expert. Directed ~50 matrixed managers across service, account, and operations. $750M+ portfolio. $34M in account growth. 98%+ on-time delivery across large-scale projects.

2013

Global Transformation Program Manager

Lean Six Sigma Black Belt. Hired, trained, and developed 150+ staff across a global operation. $12.6M in annual savings. Built and scaled a 24/7 global service model.

2015

Client Program Office Director

Directed 40 managers across matrixed organizations. $23M healthcare modernization — on time, on budget, 100% adoption, zero patient care disruptions.

2017

Director, Client Success & Service Operations

Developed 10 high-impact people leaders. $18.8M revenue growth across 10K+ accounts. 105% of target, every year.

2023

Director, Business Relationship Management

Retained from 8,000-person HCL Tech transition. Built Verizon's first global capacity planning framework. BI dashboards used 38K+ times. $3M+ in surfaced savings.

2025

Independent Builder & Founder

Expert network advisor. App developer. Founder of Buddy Box Experiences. Building what's next.

"Most leaders have either the operational depth or the entrepreneurial instinct. I've spent 26 years building both."

I'm Dave Gomez. When Verizon's entire professional services organization — over 8,000 people — transitioned to HCL Tech, I was one of roughly 100 retained. Not by accident. Because the work ahead required a proven builder. I went on to construct Verizon's first capacity and demand planning framework across two global organizations, surfacing $3M+ in savings and giving leadership the infrastructure to plan, commit, and bill with confidence for the first time.

I left intentionally. Ready to build something of my own — and prove that the discipline that runs a global operation can also launch one from scratch. Culinary Arts Diploma from ICE. Dog trainer. Buddy Box from concept to live market. All deliberate.

The value is the combination: operator who scales, builder who starts from zero, leader who earns trust at every level. If you need someone who's done it before — in more than one way — that's the conversation.

PMPITIL ExpertLean Six Sigma BBData ScientistICE Culinary ArtsDog TrainerSt. John's University

Capabilities / What You Get When You Hire Me

WHAT YOU GET
WHEN YOU HIRE ME.

Deployed, tested, and AI-enabled across high-stakes environments.
What you get is a proven operator — not potential.

Client Success & CX

CSAT program design & governance
Enterprise onboarding & enablement
ITIL service management & client relationship management
Self-service playbook development
VOC programs & satisfaction improvement

Operations & Delivery

Global service delivery at scale
Lean Six Sigma process improvement
KPI frameworks & dashboards
Resource planning & capacity management
Cross-functional governance

Program Management

PMP-certified program leadership
Full lifecycle project delivery
Risk management & escalation design
Executive stakeholder communication
Budget & scope integrity

Tech & Solutions

SaaS & cloud solution delivery
AI workflow design & leverage
Oracle Power BI & executive dashboarding
Salesforce CRM & pipeline management
Mobile app development (Swift)

Leadership & People

Team development & multiplier mindset
High-accountability management
Executive advisory
Global team leadership
Coaching & performance management

Entrepreneurial

0-to-1 product development
Go-to-market strategy & execution
Business plan development & pitching
Culinary arts & food product design
Animal behavior & dog training

The Full Picture / What Makes Me Different

WHAT MAKES ME DIFFERENT,
NOT JUST EXPERIENCED.

The disciplines outside the org chart are often what make someone extraordinary inside it.

DOG TRAINER

Behavioral science is precise work. How a creature learns, what drives motivation, and how to build consistent responses under real conditions — that discipline translates directly to how I lead people and design systems.

ICE-TRAINED CHEF

Quality lives in the process — ingredient integrity, exact execution, repeatable outcomes. Culinary training built that standard in me. It carries into every program I build and every team I lead.

GLOBAL PERSPECTIVE

I've lived and worked across the US, India, the Philippines, and EMEA — and visited 22 countries across 4 continents, with a goal to reach all of them. Every culture and context makes you a sharper thinker and a better leader.

MUSIC & CREATIVITY

I play by ear, studied music theory as a kid, and have been obsessed with music and festivals ever since. It builds pattern recognition, sharpens focus, and opens creative thinking that strengthens everything else.

CANINE COMPANIONS

Volunteering with Canine Companions keeps me grounded in service beyond professional achievement. Showing up consistently — with no agenda — is how trust gets built. That's the same commitment I bring to every team and client.

Testimonials / From People Who've Seen It Firsthand

WHAT PEOPLE SAY WHEN
THEY'VE WORKED WITH ME.

"David Gomez is one of the very best leaders I've ever worked with. He is smart, caring, dedicated, loyal and he makes people better because he cares. David worked for me for almost 20 years and he found a way to improve each year. He maintains a focused, results driven approach while always maintaining a sense of humor. Your company and team would be blessed to have David on your team."

CRAIG PROUTY

Area Vice President, Global Client Services · Verizon

Managed David directly · 20 years

"I had the pleasure of working for David before and throughout the pandemic. He's an incredible mentor in identifying, breaking down, pivoting, and resolving problems, for his customers and his team! He's a forever learner who is well-versed in many areas, including systems, BI, Business Analytics, relationship building, executive presentations and communications. Moreover, Dave is an incredible people leader and always leads by example. During the pandemic, he made the team feel cared for, and gave us guidance and confidence to navigate through new and unexpected challenges on a daily basis. He helped me get my last promotion at Verizon and was a great cheerleader and endorser for my success! It'll be in any organization's favor to add this extraordinary leader!"

QIUYI VARNEY, PMP MBA

Products & Services Manager · Strategy & Digital Transformation

Reported to David directly

"Dave is a remarkable leader that developed high-performing teams supporting large and complex customers. Dave is great to work with and I have learned a lot from him through our years at Verizon."

JOHN ELLIS

Engagement Manager · Enterprise Client Relationships & Service Governance

Worked with David on the same team