25 Years at Verizon · Founder, Buddy Box Experiences · Est. 1998 Open to Work

LEADER.
BUILDER.
ENTREPRENEUR.

You need someone who has run it at scale, fixed what's broken, and built something from zero. That's a rare combination — and i'm one of the few who can prove it.

What I Do See My Work Let's Connect →

📍 New York, NY · Available Now

Years leading at Fortune 500 scale. The hard problems you'll face, I've already solved.

$65M+

Documented revenue & savings. Earned across Fortune 500 accounts that expected results.

10K+

Enterprise & Public Service accounts governed. I know what client trust requires.

Certifications: PMP · ITIL Expert · LSSBB · Data Science · IOS Swift

Client Success· PMP Certified· ITIL Expert· Lean Six Sigma Black Belt· Data Science· Fortune 500 Accounts· Service Delivery· Revenue Operations· Executive Stakeholder Management· P&L Accountability· People-Minded Leadership· Buddy Box Founder· Dog Trainer· 25+ Years Enterprise Leadership· Client Success· PMP Certified· ITIL Expert· Lean Six Sigma Black Belt· Data Science· Fortune 500 Accounts· Service Delivery· Revenue Operations· Executive Stakeholder Management· P&L Accountability· People-Minded Leadership· Buddy Box Founder· Dog Trainer· ICE Certified Culinary Chef· 25+ Years Enterprise Leadership·

What I Do / Four Disciplines

FOUR THINGS I DO THAT
MOST PEOPLE CAN'T.

Deep expertise across four disciplines — and the judgment to know where each one moves the needle for your organization.

LEADER

I build teams that don't need to be managed and systems that outlast my tenure. 25 years leading global organizations at Fortune 500 scale — the context changes, the instincts don't.

25 Years

BUILDER

Few senior operators have built from zero. I have — Buddy Box went from concept to market in under a year.
That founder-level resourcefulness moves teams faster and turns ideas into outcomes.

0→1 Proven

PROBLEM SOLVER

$12.6M in documented savings - by eliminating waste and redesigning how work flows. Lean Six Sigma Black Belt. I measure it, map it, and fix it so the savings are real and lasting.

LSSBB

CONNECTOR

10,000+ enterprise accounts governed. C-suite trusted advisor. Client trust isn't a byproduct — it's what I
design for. Trust is what keeps clients coming back.

C-Suite

Proof of Work / Documented Results

THE NUMBERS THAT
TELL THE STORY.

Every number is documented. Each reflects a real decision, a solved problem, and measurable impact delivered at scale, under pressure.

VERIZON

2017 – 2023 · Director, Client Success & Service Operations

Senior relationship owner for Fortune 500 clients across unified communications, cloud networking, managed security, and IoT. Full revenue accountability across a multi-billion-dollar book of business.

$18.8M

New Revenue Growth105% of target — by anticipating client needs early, turning insight into revenue, not by pushing product.

+15%

CSAT Lift, Every YearAcross 10,000+ accounts — improving satisfaction consistently, that kept clients engaged and reduced churn risk.

94%

Reporting Time EliminatedRebuilt the pipeline so senior leaders could shift from manual reporting to faster, better decision-making.

10%→4%

Repeat Failures ReducedWhen reliability improves, trust compounds across an entire portfolio.

At a Glance

Revenue Attainment105%

CSAT Improvement+15% YoY

Report Build Time−94%

Repeat Failures−60%

Accounts Governed10,000+

VERIZON

2013 – 2015 · Transformation Program Manager

Lean Six Sigma Black Belt leading a multi-year global transformation — expanding service delivery across international markets and scaling a 24/7 operation from the ground up.

$12.6M

Annual Savings — That HeldWaste eliminated without touching service quality. The redesigned workflows outlasted the program.

150+

People Trained, 50% Promoted, 25% FasterInvested in people first. The result: stronger leaders, faster ramp time, and an operation built to scale.

+25%

Client Satisfaction - In ParallelEfficiency and experience don't trade off. The operating model elevated both, improving performance without customer tradeoffs.

At a Glance

Annual Cost Savings$12.6M

Staff Trained150+

Onboarding Time−25%

Workflow Efficiency+10%

Client Satisfaction+25%

VERIZON

2015 – 2017 · Client Program Office Director

Program lead for a $23M healthcare technology modernization — full lifecycle ownership, zero disruption to patient care.

$23M

On Time. On Budget. Full Scope.In healthcare, there is no margin for error. Every workstream landed exactly where it needed to.

100%

Client AdoptionTechnology only creates value when people use it. I designed the adoption pathway, not just the delivery plan.

Zero

Patient Care DisruptionsThe right governance structure protects the people who depend on the system working.

At a Glance

Program Value$23M

Client Adoption100%

On-Time Delivery✓

Budget Variance$0

Care DisruptionsZero

BUDDY BOX

2025 – Present · Founder & CEO

From zero — product design, go-to-market, pilot validation, and live market presence. Spring 2026, NYC and NJ farmers markets.

150

Unit Pilot UnderwayMeasuring sell-through, behavioral completion, and repeat purchase. Proving the ritual works before scaling.

$140B

Total Addressable MarketA product category that doesn't yet exist: structured shared bonding experiences for dogs and humans.

Live

NYC & NJ MarketsReal customers. Real sales. Not a pitch deck.

At a Glance

Pilot Units150

Target Market$140B

Market PresenceLive 2026

Product PillarsTreats + Toys

Give-Back$1 / Box

Buddy Box Experiences / Active Business

THE BUSINESS THAT PROVES
I DON'T JUST TALK ABOUT BUILDING.

I identified a gap in a $140B industry, designed a product from scratch, built a brand, sourced ingredients, wrote the playbook, and took it to market — without a team, within budget, and without waiting for permission. Buddy Box is a bonding experience for dogs and their humans, with DIY treat-making as the medium — guided, intentional, and already in customers’ hands.

BUDDY BOX PRODUCT DESIGN

Six mission cards guide a hands-on treat-making and training session. — structured for completion, not complication. Made together. Earned together. More than a treat — a shared result.

GO-TO-MARKET

NYC and NJ farmers markets. Real buyers, real feedback — zero paid acquisition.

OPERATIONS

Sourced ingredients, designed packaging, assembled kits. Built to hand off — not hold together.

MISSION BUILT IN

$1 from every box supports foster dog care. The bond shouldn’t stop at your door.Built in — not bolted on.

Visit Buddy Box →

$140B

U.S. pet industry — and a blind spot no one has addressed

150

Unit pilot validating sell-through, repeat purchase, and margin

Live

NYC & NJ farmers markets · Spring 2026 season

Credentials behind the product: ICE Culinary Arts · Dog Trainer

The Story / Intentional Evolution

NOT A CAREER TRANSITION.
AN INTENTIONAL EVOLUTION.

1998

Field & Technical Operations · Verizon

Built operational discipline from scratch. Earned the President's Award (2002) for leading service restoration after 9/11.

2005

Senior Enterprise Account & Service Manager

ITIL Expert. $750M+ portfolio. $34M in account growth through proactive relationship management.

2013

Global Transformation Program Manager

Lean Six Sigma Black Belt. $12.6M in annual savings. Built and scaled a 24/7 global operation.

2015

Client Program Office Director

$23M healthcare modernization. On time, on budget, 100% adoption. Zero patient care disruptions.

2017

Director, Client Success & Service Operations

$18.8M revenue growth. 10K+ accounts. 105% of target, every year.

2023

Director, Business Relationship Management

Oracle BI dashboards used 38K+ times. Automated $2M travel budget. First global resource planning model.

2025

Independent Builder & Founder

Expert network advisor. App developer. Founder of Buddy Box Experiences. Building what's next.

"Most leaders have either the operational depth or the entrepreneurial instinct. I've spent 26 years building both."

I'm Dave Gomez. I ran enterprise operations at Verizon for 25 years — Fortune 500 accounts, global service delivery, fixing what was broken, building what didn't exist. The results are documented: tens of millions in revenue growth, tens of millions in savings, client relationships that deepened instead of eroding.

I left intentionally. Ready to build something of my own — and prove that the discipline that runs a global operation can also launch one from scratch. Culinary Arts Diploma from ICE. Dog trainer. Buddy Box from concept to live market. All deliberate.

The value is the combination: operator who scales, builder who starts from zero, leader who earns trust at every level. If you need someone who's done it before — in more than one way — that's the conversation.

PMPITIL ExpertLean Six Sigma BBData ScientistICE Culinary ArtsDog TrainerSt. John's University

Capabilities / What You Get When You Hire Me

WHAT YOU GET
WHEN YOU HIRE ME.

Deployed, tested, and AI-enabled across high-stakes environments.
What you get is a proven operator — not potential.

Client Success & CX

CSAT program design & governance
Enterprise onboarding & enablement
Client relationship management
Self-service playbook development
VOC programs & satisfaction improvement

Operations & Delivery

Global service delivery at scale
Lean Six Sigma process improvement
KPI frameworks & dashboards
Resource planning & capacity management
Cross-functional governance

Program Management

PMP-certified program leadership
Full lifecycle project delivery
Risk management & escalation design
Executive stakeholder communication
Budget & scope integrity

Tech & Solutions

SaaS & cloud solution delivery
AI workflow design & leverage
Oracle BI & Smartsheet automation
Mobile app development (Swift)
ITIL service management

Leadership & People

Team development & multiplier mindset
High-accountability management
Executive advisory
Global team leadership
Coaching & performance management

Entrepreneurial

0-to-1 product development
Go-to-market strategy & execution
Business plan development & pitching
Culinary arts & food product design
Animal behavior & dog training

The Full Picture / What Makes Me Different

WHAT MAKES ME DIFFERENT,
NOT JUST EXPERIENCED.

The disciplines outside the org chart are often what make someone extraordinary inside it.

DOG TRAINER

Behavioral science is precise work. How a creature learns, what drives motivation, and how to build consistent responses under real conditions — that discipline translates directly to how I lead people and design systems.

ICE-TRAINED CHEF

Quality lives in the process — ingredient integrity, exact execution, repeatable outcomes. Culinary training built that standard in me. It carries into every program I build and every team I lead.

GLOBAL PERSPECTIVE

I've lived and worked across the US, India, the Philippines, and EMEA — and visited 22 countries across 4 continents, with a goal to reach all of them. Every culture and context makes you a sharper thinker and a better leader.

MUSIC & CREATIVITY

I play by ear, studied music theory as a kid, and have been obsessed with music and festivals ever since. It builds pattern recognition, sharpens focus, and opens creative thinking that strengthens everything else.

CANINE COMPANIONS

Volunteering with Canine Companions keeps me grounded in service beyond professional achievement. Showing up consistently — with no agenda — is how trust gets built. That's the same commitment I bring to every team and client.

Let's Connect / Start the Conversation